Questions, answered.

Most clubs are up and running within 48 hours of signing up. Our onboarding team assists with importing your member list and configuring your club. We will not leave you to figure it out yourself.

No. ClubCo is designed for club secretaries and committee members, not IT professionals. If you can send an email, you can use ClubCo.

Yes. We support CSV import. Our onboarding team will help you map your existing spreadsheet columns to ClubCo fields. Bring your Excel or Google Sheet as-is.

We offer a free 20-minute demo rather than a self-serve trial — this means your demo is configured for your sport and club size, not a generic sandbox. Book a demo and we will set up a test environment for you to explore.

No. ClubCo is fully browser-based. Members access their profile, view invoices, and register for events from any phone or computer — no download required.

Yes. You can create as many membership categories as you need, each with its own fee and renewal cycle.

ClubCo sends automated renewal reminders to members before their membership expires. You control the timing and the message. Members renew online — no admin required.

Yes. Members can hold multiple roles (e.g. senior member + coaching assistant) and belong to multiple teams.

ClubCo generates invoices automatically for membership fees, event entry fees, and any ad-hoc charges. Members receive a professional PDF invoice via email.

Live payment processing (card, instant EFT) is on our roadmap. Currently, ClubCo tracks payments against invoices — members pay via your existing bank account, and you record the payment in ClubCo.

South African Rand (ZAR). All pricing and invoicing in ClubCo is ZAR-native.

Yes. Each membership category and event can have its own pricing. You can also add manual line items to any invoice.

ClubCo is designed to be POPIA-aware: we support consent tracking at registration, data minimisation (we only collect what is needed), and the ability to handle member access and deletion requests. We strongly recommend your club reviews your own POPIA obligations with a qualified legal professional — compliance depends on how your specific club handles data, not just the software you use.

Member data is stored on servers in South Africa. We do not sell or share member data with third parties for marketing purposes.

Yes. ClubCo supports data deletion requests. You can remove a member's personal data from the system at any time, subject to your own record-keeping requirements.

All plans include email support. Growth and Club Pro plans include priority support with faster response times. Club Pro includes an SLA and a dedicated onboarding specialist.

Yes. We provide onboarding training for your committee as part of setup. We also maintain a help centre with written guides and short video walkthroughs.

Growth and Club Pro customers get priority support precisely for busy periods. Email us and we respond within 4 business hours (Growth) or 2 hours (Club Pro).